Voice Recognition with Unity 5

Unanswered Question
Jan 29th, 2009
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My users would like to be able to use the Unity Auto-Attendant by saying the number rather than by pressing it on their dial pad.


I have Unity 5, what is required for the voice recognition part?


Is it SpeechConnect, and if so, do I have to purchase a license for it?

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Bradford Magnani Thu, 01/29/2009 - 10:15
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Lucas,


Yes, Speech Connect accomplishes this. SC is installed on its own piece of hardware and licensing is separate from Unity.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscig010.html


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscig050.html#wpmkr1051827


Hope this helps. If so, please rate.

Brad

mknepper Wed, 11/11/2009 - 15:14
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Can Speech Connect be downloaded from Cisco's site or is it included on the Unity DVDs?

Rob Huffman Wed, 11/11/2009 - 16:23
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Hi Mark,


This is a "purchased/licensed" product :)


Ordering Information


Product Name

Part Number

One Speech Connect Cisco Unity Name

SC-UNITY-NAME

One Speech Connect Non-Cisco Unity Name

SC-GUEST-NAME

Speech Connect software kit

SC-SW-KIT


http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/prod_data_sheet0900aecd806ed7c9.html



Hope this helps!

Rob


safety2008 Thu, 11/12/2009 - 11:06
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Rob,


Am i right in my assumption, speech connect will let you speak the name but not the extension?? or is that wrong?

Rob Huffman Thu, 11/12/2009 - 13:34
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Hi Stanley,


That is correct my friend :)


When you call Speech Connect, a prompt plays. You can:


•Say the name of a person or department in the directory.


•Answer "Yes" or "No" to disambiguation choices, if presented.


•Say "Cancel" to cancel a call transfer.


•Say "Operator" and be transferred to an operator.


•Say "Voice Mail" and be transferred to voice mail.


•Press an extension and be transferred to a person or department in the directory.



Cheers!

Rob

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