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Voice Recognition with Unity 5

Lucas Phelps
Level 5
Level 5

My users would like to be able to use the Unity Auto-Attendant by saying the number rather than by pressing it on their dial pad.

I have Unity 5, what is required for the voice recognition part?

Is it SpeechConnect, and if so, do I have to purchase a license for it?

5 Replies 5

Bradford Magnani
Cisco Employee
Cisco Employee

Lucas,

Yes, Speech Connect accomplishes this. SC is installed on its own piece of hardware and licensing is separate from Unity.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscig010.html

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/speech_connect/installation/guide/cuscig050.html#wpmkr1051827

Hope this helps. If so, please rate.

Brad

Can Speech Connect be downloaded from Cisco's site or is it included on the Unity DVDs?

Hi Mark,

This is a "purchased/licensed" product :)

Ordering Information

Product Name

Part Number

One Speech Connect Cisco Unity Name

SC-UNITY-NAME

One Speech Connect Non-Cisco Unity Name

SC-GUEST-NAME

Speech Connect software kit

SC-SW-KIT

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/prod_data_sheet0900aecd806ed7c9.html

Hope this helps!

Rob

Rob,

Am i right in my assumption, speech connect will let you speak the name but not the extension?? or is that wrong?

Hi Stanley,

That is correct my friend :)

When you call Speech Connect, a prompt plays. You can:

•Say the name of a person or department in the directory.

•Answer "Yes" or "No" to disambiguation choices, if presented.

•Say "Cancel" to cancel a call transfer.

•Say "Operator" and be transferred to an operator.

•Say "Voice Mail" and be transferred to voice mail.

•Press an extension and be transferred to a person or department in the directory.

Cheers!

Rob

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