We are running UCCE 7.2 with CTIOS 7.2 with a custom interface for outbound dialing that we created using the SDK. When an agent dials an outbound call it is automatically assigned to the default skill group rather than the agent's assigned skill group. We haven't be able to figure out quite how we can assign a specific skill group when the call is placed using this method. In some cases, agents may be in multiple skill groups, so we do want to be able to select which skill group their outbound calls will use. Can someone please tell me how to assign these calls to a specific skill group?
I have this problem too.