Cisco 7985G - Clarification

Unanswered Question
Jan 30th, 2009


As far as Cisco 7975 phones and the below end model Ip phones are concerned,when we press the Directories button, there is an called "Personal Directory"and "Corporate Directory".

But, these 2 options are not available in the Ip Phone 7985G.

Can you pl clarify whether these 2 options are not available in actual or do we need to enable the options in CUCM.

Pl clarify.


Karthik Sridharan

I have this problem too.
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atauer101 Sat, 02/07/2009 - 04:48

I ran into this same issue recently myself. The way that I resolved it as I was informed that the traditional Directories are not present is to create an IP Phone Service for the directory that you see on the other 79xx series. When you create it copy and paste your directories URL from the Enterprise Manager. I hope that this helps!



karthiksr Sun, 02/08/2009 - 06:26

Hi Adrian

Ya i got resolved the prob. Actually i have given the ip in the system> CUCM server instead host name.But in the enterprise manager i have given hostname in the URL directories. Then i changed to this host name to IP. Then the option of directories got listed in the Ip phone..

Thanks Adrian.




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