DN Call Forward and Pick Up Settings Issue

Answered Question
Jan 30th, 2009

CCM 4.2(3)

Attempting to setup IP phone so when calls come to a line, internal calls will go to voice mail and external calls will forward to a differnet DN.

What seems to be the right settings only the setting for internal takes affect (e.g. Internal No Answer, etc.)

I have this problem too.
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Correct Answer by Jaime Valencia about 7 years 10 months ago

just to add to the great info from Rob make sure the GWs are correctly tagged as OffNet in the config, that's the field used to determine whether to use internal or external rules

HTH

java

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rob.huffman Fri, 01/30/2009 - 11:09

Hi Ben,

This should work :) When you use the VM Checkbox for the no answer Internal/External and then uncheck for External (to insert the DN where you want these calls forwarded)make sure the CSS will reach this secondary DN.

Hope this helps!

Rob

Correct Answer
Jaime Valencia Fri, 01/30/2009 - 11:13

just to add to the great info from Rob make sure the GWs are correctly tagged as OffNet in the config, that's the field used to determine whether to use internal or external rules

HTH

java

if this helps, please rate

benharned Fri, 01/30/2009 - 12:11

The gateway for my PRI is marked OnNet.

Is there any danger in changing it to OffNet for testing right now? (e.g. dropped calls, busy signals, etc.)

benharned Fri, 01/30/2009 - 13:13

Danger or not I did it anyway and it seems to have solved the issue. Why it was set to OnNet in the first place, dunno.

Thanks!

Jaime Valencia Fri, 01/30/2009 - 13:39

weird, by default the GWs are offnet when created. probably someone changed it without knowing what it could cause.

believe don't even ICTs are marked onnet when created. well in any case glad the issue is cleared

HTH

java

if this helps, please rate

benharned Mon, 02/02/2009 - 09:59

Now that the OffNet setting seems to be routing calls correctly according to the settings, calls from external sources cause the phones to double-ring. (i.e. the selected ring sounds twice at each ring.)

Thoughts?

benharned Mon, 02/02/2009 - 12:01

Can it be changed by the user? I thought I've seen that setting somewhere or something. It seems familiar.

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