Hunt Pilot CFA

Unanswered Question
Jan 30th, 2009


We have a hunt pilot -

246XX that rings through 8 DDI's during the day and when the business closes we want to forward this to or OOH helpdesk, can this be done using a Hunt Pilot??


PSTN - CUCM in hours - OOH CFA across PSTN to Helpdesk

Any suggestions?



I have this problem too.
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kelvin.blair Fri, 01/30/2009 - 09:30

You can do this by using ToD routing. Create a Partition called BusinesHours & a Afterhours. Create a ToD schedule for each one of these partitions. Add these partitions to the correct calling search space. Go to your 246XX hunt pilot and put it in the business hours partition that now has a ToD schdedule associated to it. The next thing to do is create a translation with the same pattern and and put it into the afterhours partition. In the translation pattern add a CSS and send it to your OOH helpdesk.

During hours all calls will go to 246XX hunt pilot. Afterhours the 246XX hunt pilot will deactivate and 246XX translation will activate ad route the calls to OOH helpdesk.

Hope this helps.. Please rate post.

Anonymous (not verified) Fri, 01/30/2009 - 13:25

Anonymous (not verified) Fri, 01/30/2009 - 13:28

Anonymous (not verified) Fri, 01/30/2009 - 13:28

Anonymous (not verified) Fri, 01/30/2009 - 13:31


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