Blank voice mail messages in unity express

Unanswered Question
Jan 30th, 2009

Hey guys,

Is there a feature in CUE that will prevent hangup "click" messages from being delivered to user's CUE mailboxes?

We have a customer who uses CUE but keep getting these messages of "clicks" from people hanging up. Can we prevent these from happening?

Also, is there a way to remove the date/time stamps from messages?


I have this problem too.
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rob.huffman Sat, 01/31/2009 - 07:15

Hi Graham,

I'm not sure about preventing the "hang-up" messages, but here is the way to remove the "time&date" stamp;

Usage Guidelines

Use the voicemail conversation subscriber msg-properties brief command in Cisco Unity Express configuration mode to specify that only a subset of the system-wide message properties (envelope) played on by voice mail for regular messages. By default, all of the standard message properties are played. When you use this command, the sender information, date, and time are stripped from the message properties playback.

There is an interaction with the setting of the voicemail conversation msg-properties day-of-week command because if brief message properties is enabled, the day-of-week setting has no impact.


The following example strips the sender information, date, and time from the message properties playback:

se-10-0-0-0# config t

se-10-0-0-0(config)# voicemail conversation subscriber msg-properties brief">


Hope this helps!



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