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MoH Fixed Audio question

jordan.bean
Level 1
Level 1

We have a CUCM publisher and 2 subscribers. Can we connect a unique fixed audio source to each of the 3 servers and configure the phones to play one of these 3 depending upon which Media Resource Group List they are in? Or, are we limited to 1 fixed audio source for the entire CUCM cluster?

1 Accepted Solution

Accepted Solutions

Yes, if you setup the MOH as multicast, the loop will play continuously and phones will join the multicast at a random point when put on hold.

Hope this helps.

Brandon

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3 Replies 3

Brandon Buffin
VIP Alumni
VIP Alumni

You can only have one fixed audio source per cluster. See the link below which says:

"For each cluster, you may define up to 50 audio sources from files as well as one fixed audio source."

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsmoh.html

Hope this helps.

Brandon

Thanks. 1 more question:

We provide a shared tenant service. We currently have the one fixed audio source assigned to a single client. If we use another audio source for the other customers, is there a way to use a looping file with a random start position? Currently the file starts at the beginning every time and clients complain that they hear the same thing consistently.

Yes, if you setup the MOH as multicast, the loop will play continuously and phones will join the multicast at a random point when put on hold.

Hope this helps.

Brandon

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