ICM7.2.6 - Webview Session expiry

Unanswered Question
Feb 1st, 2009

<div style="padding-left: 15px">Hi, I ve got a problem here with ICM 7.2.6 - Webview session expires every 1/2-4 hrs, where you ve got to re open the link to open a new session, it displays error msg: " your session has expired"<br />

Please advice..</div>

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joesnyde Tue, 02/03/2009 - 07:49

This is a normal action, default is 2 hours. You can change this with the following procedure

1. In IIS:

1) Open Internet Service Mgr

2) Right click default web site or csco

3) Choose properties

4) Under the website tab, you will see an area called connections

5) You will see a connection timeout setting

6) The default is 900 seconds I think

7) Double or triple the value and try the report again

2. WebView Timeout Interval

File: \icm\web\webview\reporting\servlet\properties\adminui.properties

Format: Timeout value is in minutes

- Open "adminui.properties" file in wordpad

- Locate "adminui.ADMIN_TIMEOUT=120" in the file and change it to a higher interval

3. Restart WebView services, IIS and Jaguar

See if these settings change the behaivor.

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