Is there away that when a call comes in over a PRI I am getting sent the last 4 digits. I then route the call to the proper phone.
I currently there is no caller ID name being sent with this call. I want to append my own at the gateway or within call manager. I want to append the name of like, sales 1800 or something like that.
The only way I found was send it to a RP and then on the internal caller ID label it there. Then forward the RP to the proper phone.
With this setup, the person answering the phone see's forward - Sales 1800. But if they forward the call it will not follow.