CME Phone Issue

Unanswered Question
Feb 2nd, 2009

I am trying to add a new 7921 onto the CME box. The phone is authenticated on the wireless, the only problem is that I can't seem to get the phone to register with CME.

When I add the ephone's MAC address, I will see the below logs from TFTP. I have confirmed that correct MAC address of the phone. It is ephone 6.

Jan 29 16:52:07 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Jan 29 16:52:07 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:11 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:15 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:19 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:23 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:27 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:07 CST: TFTP: Looking for WLAN0021.A024.4B35.xml

Jan 29 16:52:11 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:15 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:19 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:23 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:52:27 CST: TFTP: Looking for WLAN0021A0244B35.xml

Jan 29 16:53:53 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Jan 29 16:53:57 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Jan 29 16:54:01 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Jan 29 16:54:05 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Jan 29 16:54:09 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Jan 29 16:54:13 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

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I have this problem too.
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kelvin.blair Mon, 02/02/2009 - 07:21

Something simple to try.. Have you tried a factory reset of the phone? If not, here are the steps..

Arrow Down to Settings

Select Phone Settings or press 1

Press **2

Quickly press Yes to confirm (left soft key)

joshehaos Mon, 02/02/2009 - 07:49

Still getting the same message after reset.

Feb 2 09:38:34 CST: TFTP: Server request for port 1024, socket_id 0x489A3B7C fo

r process 250

Feb 2 09:38:34 CST: TFTP: read request from host 192.168.7.101(1024) via FastEt

hernet0/0.1

Feb 2 09:38:34 CST: TFTP: Looking for CTLSEP0021A0244B35.tlv

Feb 2 09:38:34 CST: TFTP: Sending error 1 No such file

Feb 2 09:38:35 CST: TFTP: Server request for port 1024, socket_id 0x496F1DBC fo

r process 250

Feb 2 09:38:35 CST: TFTP: read request from host 192.168.7.101(1024) via FastEt

hernet0/0.1

Feb 2 09:38:35 CST: TFTP: Looking for WLAN0021A0244B35.xml

Feb 2 09:38:35 CST: TFTP: Sending error 1 No such file

Feb 2 09:38:39 CST: TFTP: Server request for port 1024, socket_id 0x489A3B7C fo

r process 250

Feb 2 09:38:39 CST: TFTP: read request from host 192.168.7.101(1024) via FastEt

hernet0/0.1

Feb 2 09:38:39 CST: TFTP: Looking for WLAN0021A0244B35.xml

Feb 2 09:38:39 CST: TFTP: Sending error 1 No such file

Feb 2 09:38:43 CST: TFTP: Server request for port 1024, socket_id 0x496F1DBC fo

r process 250

Feb 2 09:38:43 CST: TFTP: read request from host 192.168.7.101(1024) via FastEt

hernet0/0.1

Feb 2 09:38:43 CST: TFTP: Looking for WLAN0021A0244B35.xml

Feb 2 09:38:43 CST: TFTP: Sending error 1 No such file

All possible debugging has been turned off

Feb 2 09:38:48 CST: TFTP: Server request for port 1024, socket_id 0x489A3B7C fo

r process 250

Feb 2 09:38:48 CST: TFTP: read request from host 192.168.7.101(1024) via FastEt

hernet0/0.1

Feb 2 09:38:48 CST: TFTP: Looking for WLAN0021A0244B35.xml

Feb 2 09:38:48 CST: TFTP: Sending error 1 No such file

Thanks for the reply though

Kenneth Mohammed Mon, 02/02/2009 - 08:01

Hello,

Under telephony-services try this:

config t

telephony-service

create cnf-files

Then try to register phone again.

Hope that helped, if so please rate.

kelvin.blair Mon, 02/02/2009 - 08:17

Was this phone working before and you upgraded the firmware and now its not. If it never worked before, is the phone getting the correct IP information? TFTP, Gateway etc....

joshehaos Mon, 02/02/2009 - 08:36

The original phone was a 7921, it broke and so we got a new one. It has the same info as the old one as far as TFTP, IP addressing and gateways go.

joshehaos Mon, 02/02/2009 - 08:36

thanks for the response but I tried this earlier, just did not post it.

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