If a call ends up in Unity (I'm using Unity 5) and the subscriber doesn't exist (ie, they don't have a Unity account) can I forward these calls to a single fallback number - like switchboard ?
I have all Extension Mobility users configured to forward to VM when not registered etc. I would prefer, if possible to have Unity forward calls for users who dont have Unity accounts to a single alternative number rather than just play the caller the Unity main menu.
I understand that I could set this alternative number on a per users device profile so the call never goes to Unity - But I would rather have a "catch all" option in Unity to ensure these calls are handled correctly, rather than be reliant on the setting being correct on each users UDP.
I hope this make sense ?
Essentially as if there was a "If sucriber doesn't exist forward to xxx" type rule ?
I'd create a new rule for this for sure - editing the default rule shouldn't be allowed (if it is it's a bug actually).
Create a new rule to go to a new call handler specific to this purpose.
Yes, you should be able to setup a range of extensions in the forwarding station property.