Email notification for Voice messages. Cisco Unity 4.2 Build 4.2(1)

Answered Question
Feb 2nd, 2009

Hi Guys,

Hopefully one of you can help out.

We are running Unity 4.1 with Exchange Off box in its own domain, voicemail.local separate from the corporate Exchange.

We didn't go for full unified messaging as we are planning to upgrade to Exchange 2007 and didn't want to pay for Cisco's UM licence. Also with Cisco new licensing they are bundling it all up anyway. What I would like to do is send an email notification to my corporate email address ([email protected] for example) informing me I have a new voicemail message. Can this be done in Unity 4.2 with standard licences? If so has anyone set this up or point me in the right direction.

Regards

Matthew

I have this problem too.
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Correct Answer by Christopher McAlpin about 7 years 10 months ago

Cisco Unity does allow you to configure an SMTP address for notifications. This can be done per subscriber via the SA or CPCA.

SA --> Subscriber --> Message Notification

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CPCA --> Unity Assistant --> Notification Devices

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You will more than likely have to configure an SMTP connector on the Cisco Unity partner Exchange server to route messages to your corporate Exchange server.

Exchange System Manager --> First Organization --> Administrative Groups --> First Administrative Group --> Connectors

1. Right click on Connectors and choose "New" --> "SMTP Connector".

2. On the General tab, choose "Forward all mail through this connector to the following smart hosts", and enter the IP address of your corporate Exchange server with brackets around it (i.e. [10.10.10.10] ).

3. On the Address Space tab choose Add, and select SMTP. For the email domain, enter your corporate domain (i.e. cisco.com). This connector should then only route message notifications that are addressed to your corporate domain and not your voice messages too.

I suppose there could be networking issues (firewalls etc.) that could prevent this. But in theory this should work. This is how I have my lab system set up for testing purposes.

Hope that helps.

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kelvin.blair Mon, 02/02/2009 - 14:12

You can configure your outlook client to connect via imap to the Unity Exchange partner server. This will allow you to get message notification into your outlook client. Make sure you enable IMAP on that Exchange partner server via the Exchange System Manager protocols. You will need to setup outlook to authenicate with the user account currently configured on that voicemail.local domain.

If this helps, please rate post.

matt22coll Mon, 02/02/2009 - 14:53

Thanks for the reply Kelvin,

But this won't really work on our setup, our users don't know the Voicemail AD account details and I believe it isn't that scalable as we would have to do this on every outlook client. Also the people asking for this want the email on their Blackberry. Should have put this on the original post.

I know this is a feature on Unity connection as I had set it up on a CUCM BE using Mail relay

Correct Answer
Christopher McAlpin Mon, 02/02/2009 - 16:32

Cisco Unity does allow you to configure an SMTP address for notifications. This can be done per subscriber via the SA or CPCA.

SA --> Subscriber --> Message Notification

Text Pager 1

Text Pager 2

Text for Cisco Unity Inbox

CPCA --> Unity Assistant --> Notification Devices

Text for Unity Inbox

Text Pager

Text Pager 2

You will more than likely have to configure an SMTP connector on the Cisco Unity partner Exchange server to route messages to your corporate Exchange server.

Exchange System Manager --> First Organization --> Administrative Groups --> First Administrative Group --> Connectors

1. Right click on Connectors and choose "New" --> "SMTP Connector".

2. On the General tab, choose "Forward all mail through this connector to the following smart hosts", and enter the IP address of your corporate Exchange server with brackets around it (i.e. [10.10.10.10] ).

3. On the Address Space tab choose Add, and select SMTP. For the email domain, enter your corporate domain (i.e. cisco.com). This connector should then only route message notifications that are addressed to your corporate domain and not your voice messages too.

I suppose there could be networking issues (firewalls etc.) that could prevent this. But in theory this should work. This is how I have my lab system set up for testing purposes.

Hope that helps.

Christopher McAlpin Fri, 02/06/2009 - 18:56

Hey Matthew, I just tested that in my test environment, and it doesn't seem to be a problem.

In Active Directory Users and Computers, I changed the email address for my Unity_ user account to [email protected] and all seemed fine.

I even rebooted Unity just to make sure it didn't cause any other issues, and I was able to leave and retrieve messages just fine.

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