silent monitoring

Unanswered Question
Feb 2nd, 2009

Hi. I want to use silent monitoring fuction with IP phone. but I dont know

Where I should set it up.

I'm using CISCO IP PHONE 7940 and CCM

Is there way to set silent monitor or call monitor with those? or should I purchase some software?

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carenas123 Sun, 02/08/2009 - 10:04

A supervisor needs to log on to a hardphone when silent monitoring via

The IPCC Supervisor Softphone. The following Cisco IP Phones are supported For use with Silent Monitor.

- 7910+SW

- 7940

- 7960

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