ICM and Translational Routing to an Edify IVR - Is it possible?

Unanswered Question


I have ICME 7.1(5) with multiple Edify IVRs (eVIP9) and Various ACD Types connected. Translational routing with CTIScreen Pops from the Edify to the Agent on any one of my ACDs is set-up but I now need to allow calls back into the IVR.

So my question is: Is it possible to sends calls from an ACD into the Edify and for the Edify to collect the Call Variables that was passed from the ACD PG to the IVR PG in a Post-Route (3step) method? (Much in the same way that and Aspect ACDs does and 'ARE' step to the PG on an inbound call to collect the Call Variables)

Any help / advice would be appreciated.



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