02-03-2009 12:55 AM - edited 03-10-2019 04:19 PM
Hi there. I have problem with my ACS Solutions Engine v4.2, the default group have (-1 users), and when I click this group, it gives an error "Cannot read the users for this group.
Anyone how to solve this? Thanks
02-03-2009 04:25 AM
Looks like you've had some db corruption.
Do you have a s/w acs you could replicate back from?
On the s/w version you can do a csutil -d to get the dump.txt. Edit and find the user count field for that group, set it to 0 then reload the dump file. Job Done.
Otherwise you might have to re-image unless the TAC have an alternative.
02-03-2009 05:33 PM
You mean, backup the existing db from the appliance, then restore it to s/w version of acs and perform dumping. Then, edit user count field using csutil -d command to 0 and reload the dump file back to acs s/w version. Once ok, perform backup from acs s/w and restore it to acs appliance?
02-04-2009 12:33 AM
I managed to solve the problem by backing up the database and restore it using that file.
02-04-2009 01:00 AM
Excellent!
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