Auto Attendant on Cisco Unity Connection 2.X

Unanswered Question
Feb 3rd, 2009

hi all,

i've to configure Auto Attendant on the same unity connection box which should play only after office hours .. lets suppose ofice time is from 9am-5pm .before 5pm whom so ever call it should go to the operator (no need for auto attendant feature here) but if some one call after 5pm then one message should play that our office timings are from 9am-5pm plz leave voice msg after beep "


customer will give me his recorded file which i need to upload in unity connection box,i didnt configure Auto Attendant before .. can any guide me step by step !!


Regards

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
bigcappa1 Tue, 02/03/2009 - 01:50

Nasry,

Here is a doc with a form of auto attendant. I put together for a customer last year. the main thing is working out the callhandlers and obviously setting up schedules that suit your needs.

Hope this helps

Thanks

Paul




Ahmed Nasry Abd... Tue, 02/03/2009 - 03:00


Thanks bigcappa .. nice guide thanks aloot .. man have one more thing in my CCM 6.0 7965G phone is not added into list .. can you tel me how to upload the patch for 7965G in CCM 6.0 ???


Regards


Ahmed Nasry Abd... Wed, 02/04/2009 - 01:52



Hi all,


Issue is resolved.. i downloaded the latest device pack for CCM 6.0 and upload that via DVD .. after that i got all phones list in CCM 6.0


Thanks for your reply and time



Regards

Ahmed Nasry Abd... Thu, 02/05/2009 - 02:11



Hi paul,


i was looking forward through your guide for configure AA on Cisco Unity Cx with CCM 6.0 .. but i got stuck in hunt groups !! i didnt able to find out from where i've to configure huntgroups and how pilot point will get register with CCM ... can you pleas help me out ..


Regards

bigcappa1 Thu, 02/05/2009 - 03:55

Nasry,

It on page 6. Go to Applications>Cisco Unified CM Attendant Console>Pilot Point.

Add a name, device pool etc then click save. You will then be prompted for the line number i.e the pilot point. There should also be a window appears that will allow you to add members to the hunt group.

This is not the same as creating a hunt group in the Route Menu


Any problems come back to me


Thanks

Paul

Rob Huffman Thu, 02/05/2009 - 05:51

Hi Paul,


Nice work here my friend! +5 points for this great help and the nice doc you shared with Nasry and others to use. Very kind!


Cheers!

Rob


Nasry: Please remember to take the time to give people like Paul (who take the time out to help you) a nice rating :)

bigcappa1 Thu, 02/05/2009 - 06:04

Rob,

Thanks for the very kind words. As you know always a pleasure to help in the way yourself and others have helped me.


Take care

Paul

Ahmed Nasry Abd... Sat, 02/07/2009 - 03:19

Hi all,


I think i should do thanks for every one who supports and help others from there precious time .. its really very appreciated and lovely .. thanks paul thank you so much dear for your kind help and sharing stuff...... thanks aloot


man regarding Hunt Group im still on same situation ... im attaching snap shot for pilot point .. i configure PP but didnt get hunt group option for configure ... please help me out ASAP ...


Thanks once again regards


Nasry



bigcappa1 Wed, 02/18/2009 - 00:05

Nasry,

Sorry been off for a week

You need to add the information on that page first and then assign the line (pilot point) number the the line settings. when you return to the main Pilot point page there will be a new box this will then allow you to add the hunt group memebers

Hope this helps

Paul

Ahmed Nasry Abd... Wed, 02/18/2009 - 02:17

hi paul, thanks for reply ... i have got that hunt group option .. i added the extension in it but my pilot point is not getting register with CCM ... the ppt file which you refer in that pilot point is registered with CCM .. but in my case im not able to get register i restarted the CTI services but no luck ....any solution or idea for that ...


Regards

bigcappa1 Wed, 02/18/2009 - 02:26

Nasry,

have you configured the Ac users corectly

You need to have an ac user for the applciation and an authentication user. e.g. ACDeviceAuthenticationUser. This second user must have exactly the same name in the CallManager Service paramters. See slide 3 and slide 8 and then make sure they are in the correct CTI groups, slide 10.

if it still dows not work restart the CTI and Attendant console service.

Let me know how you get on

Thanks

Paul

Ahmed Nasry Abd... Wed, 02/18/2009 - 03:48

lovely .. great man .. now its got register .... one more issue .. after installting the Attendant console user software .... im not able to get login into it ... when i insert the server ip address and my extension it give me error that " Error Communicating with Server"


any solution for that ....


Regards





bigcappa1 Wed, 02/18/2009 - 04:15

Nasry,

I assume you have only the one server, if you have more than one make sure you are pointing to the correct server.

In the hunt group for attendant console is it your extension you have associated the the ACAuthentication user.(slide 9)

The other thing to check ir rahter that use your extension number in the hunt group you could use the attendant console user you created in the see slide 5. If you want send me screen print of the hunt group and the ACAuth user I can have a look

Thanks

Paul

bigcappa1 Thu, 02/19/2009 - 00:00

Nasry,

The only ything I can see is that you have no Partition or CSS assigned to the Hunt DN (Pilot Point Directory. This wont cuase the unbale to find server problem but may casue an issue later on when routing the call.

Have you also added the Attendant Console application user to the Standard CTI Enabled group, the Standard CTI Allow Call Park Monitoring group, and the Standard CTI Allow Control of All Devices user group.

Assuming the attendant console and CTI service are enabled are you able to place the server IP from your screen shots 192.168.1.2 and YOUR extension number not the pilot number In the Attendant settings (Slide 13 of my doc)

Thanks

Paul


Actions

This Discussion