ACS Service

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Feb 3rd, 2009
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Hi, I have problem with the service in my ACS, the services status is:

CSAdmin

CSAuth

CSDbSync

CSLog Stopping

CSMon Starting

CSRadius Starting

CSTacacs



But the service dont Star, when I restart the server


What can I do to Up the service?



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Ivan Martinon Tue, 02/03/2009 - 09:38
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You need to isolate the issue here, what cause this services not to start? was a patch applied? what is the ACS version and what is the Box Windows platform?

ricardorojas123 Tue, 02/03/2009 - 12:08
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Hi,


The ACS server has been operating 1 years. Three days ago the state of services has changed.



Reinstalling the application, I lose the configuration of the ACS?



ACS version 4.0

Microsoft Windows Server 2003



Ivan Martinon Tue, 02/03/2009 - 12:10
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I believe it asks you if you want to keep a copy of the backup when you are uninstalling the ACS, however it would be better if you had kept a backup of your configuration, was there any update applied to your Windows box? You have not answered about the OS and Service packs on this box.

ricardorojas123 Tue, 02/03/2009 - 17:00
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The client don't have a backup, and the server has not been updated and is not installed any patch that has caused this problem. I would like reinstall the application ACS in the server, keeping the current configuration of the server. (The administration site is not available because the service is not operational, for an request backup)

Ivan Martinon Tue, 02/03/2009 - 17:05
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Right, so what is the OS version and what Service pack does this server has on it

ricardorojas123 Tue, 02/03/2009 - 19:35
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Thanks for your time, imartino


The OS is Windows 2000 Server Service Pack 1


Because the web administration is down, is there a method or command (MSDOS) that allows backup the system configuration and the database of users and groups?


thanks

Ivan Martinon Wed, 02/04/2009 - 07:39
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There is a way, you need to use the CSUtil application to create the backup, however since some of the services are down I am not sure it will work like this, what you would need to do is the next: Open the Services Console of the server and find all of the CS services on it, CSAuth, CSTacacs, CSRadius, CSMon, CSDbsync and so on. For those that are starting and are not started edit the properties and select the starting method to be Manual instead of automatic Once that is done then reboot the server, this will prevent those services to keep trying to start and fail. Once those services that are not working do not start then you can use the CSUtil and follow the link:


http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_windows/4.0/user/guide/ae.html

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