7914 expansion module on CCME-the buttons are constantly RED

Unanswered Question
Feb 3rd, 2009
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Hello,


I have been doing a CME deployment and ran into some problem with the 7914 expansion module on the receptionist's 7961 phone.


I have the following file in flash-S00105000300.sbn


I also have the following configurations:


tftp-server flash:s00105000300.sbn



!

!

!

telephony-service

load 7914 s00105000300

!

!


all configurations seem to be ok,but there is no change-the buttons are just stuck in the red color.



Anyone who's gone through this before?


What was the workaround?


Thank you!


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paolo bevilacqua Tue, 02/03/2009 - 07:18
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Have you configure type and addon under receptionist ephone ?

nickolaskoiser Tue, 02/03/2009 - 07:51
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This is the configuration:


!

!

ephone 1

!

type 7961 addon 1 7914


!

!



That is it!





paolo bevilacqua Tue, 02/03/2009 - 08:14
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Which IOS are you using? I'm seeing strange issues with sidecards in 12.4(20)T1.


In some case I had to force the phone to register to another ephone tag. You do this under ephone configuration, reset, set mac to a fantasy number, phone will register to next available ephone, copy all config in there.


Make sure you have auto-reg enable when doing this.


paolo bevilacqua Tue, 02/03/2009 - 09:08
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I'm hitting this bug exactly. It is a total success killer for those wanting latest CME.

Will be fixed in 12.4(20)T and 12.4(22)T ?

Nicholas Matthews Tue, 02/03/2009 - 09:53
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It is fixed into two IOS releases that are currently available:


12.4(20)T2 and 12.4(22)YB. YB is CME 7.1, and T2 just came out yesterday.



hth,

nick

paolo bevilacqua Tue, 02/03/2009 - 10:15
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Great, wasn't able to see that from the bug info.

Thanks Nick.

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