We are running a CUCM 6.1.2 with an IPCC Enterprise and few times a day we get the following message through RTMT:
At Sun Feb 01 14:11:22 CET 2009 on node XXX.XXX.XXX.XXX, the following SyslogSeverityMatchFound events generated: SeverityMatch - Critical CTIManager: 10133: Feb 01 13:11:01.187 UTC : %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; provider closing. App ID:Cisco CTIManager Cluster ID:CM-01-Cluster Node ID:cm-01 Process ID:JTAPI@UNIX-PC5 Process ID:24784 Process Name:CtiHandler
We were faced some major Problems with our Callcenter in the last week where we were forced to restart the ICM-Services and the CTIManager-Service on the CUCM.
Is it possible that the problem is linked with this error message?
How to eliminate this error message?