LMS 2.6:Inventory update failing

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Feb 3rd, 2009
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After IOS updates 100+ inventory updates are failing. The below error message is displayed in inventory job details:

RICS001: Internal Error,unable to process the collected data from the device.

I have also attached file: IC_Sever

Please assist in isolating inventory collection issues.

Server info:

Winodws 2003 server r2 sp1

LMS 2.6

-CiscoWorks Common Services 3.0.6

-Resource manager Essentials 4.0.6

-Campus Manager 4.0.6

-CiscoView 6.1.5

-Device Fault Manager 2.0.7

-Internetwork Performance Monitor 2.6.0

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Joe Clarke Tue, 02/03/2009 - 10:01
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This looks like CSCsm97530 (or possibly CSCso54489 if the ports in question are 10 Gbps). Patches are available by contacting the TAC.

carperez Wed, 02/04/2009 - 13:57
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Thank you for your guidance. A TAC case has been opened as suggested.


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