LMS 2.6:Inventory update failing

Unanswered Question
Feb 3rd, 2009
User Badges:

After IOS updates 100+ inventory updates are failing. The below error message is displayed in inventory job details:


RICS001: Internal Error,unable to process the collected data from the device.


I have also attached file: IC_Sever


Please assist in isolating inventory collection issues.


Server info:

Winodws 2003 server r2 sp1

LMS 2.6

-CiscoWorks Common Services 3.0.6

-Resource manager Essentials 4.0.6

-Campus Manager 4.0.6

-CiscoView 6.1.5

-Device Fault Manager 2.0.7

-Internetwork Performance Monitor 2.6.0



Attachment: 
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Joe Clarke Tue, 02/03/2009 - 10:01
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

This looks like CSCsm97530 (or possibly CSCso54489 if the ports in question are 10 Gbps). Patches are available by contacting the TAC.

carperez Wed, 02/04/2009 - 13:57
User Badges:

Thank you for your guidance. A TAC case has been opened as suggested.

Actions

This Discussion