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LMS 2.6:Inventory update failing

carperez
Level 1
Level 1

‎02-03-2009 09:37 AM

After IOS updates 100+ inventory updates are failing. The below error message is displayed in inventory job details:

RICS001: Internal Error,unable to process the collected data from the device.

I have also attached file: IC_Sever

Please assist in isolating inventory collection issues.

Server info:

Winodws 2003 server r2 sp1

LMS 2.6

-CiscoWorks Common Services 3.0.6

-Resource manager Essentials 4.0.6

-Campus Manager 4.0.6

-CiscoView 6.1.5

-Device Fault Manager 2.0.7

-Internetwork Performance Monitor 2.6.0

Labels:
13683-IC_Server.log
0 Helpful
2 Replies 2

Joe Clarke
Cisco Employee
Cisco Employee

‎02-03-2009 10:01 AM

This looks like CSCsm97530 (or possibly CSCso54489 if the ports in question are 10 Gbps). Patches are available by contacting the TAC.

0 Helpful

carperez
Level 1
Level 1
In response to Joe Clarke

‎02-04-2009 01:57 PM

Thank you for your guidance. A TAC case has been opened as suggested.

0 Helpful
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