Unity UM 5x issues after GSM move or upgrade

Jason Aarons · ‎02-03-2009

Suzy Ramirez has a 7940 phone with two extensions on it. The first one, 5077, is her personal extension and has a UM voicemail account associated with it. The second one, 3522, is an Technical Service Shared Line with a separate UM voicemail associated with it. Since the upgrade to version 5.0(1) and move via Global Subscriber Manager (GSM) to new hardware, any voicemail message left in x3522 shows up as a message in both x3522 and x5077. Why is this happening and is there a way to make it stop? Messages left at x5077 are not duplicated to x3522.

Ginger Dillon · ‎02-05-2009

Hi -

Have you checked the AD account for the 3522 Tech Service Shared Line to see if messages are being forwarded to a distribution list that includes Suzy? Go to Active Directory Users and Computers and search for that account. In the properties for the account, check the Exchange General tab - Delivery Options to see if a Forward To: has been specified. It may say Deliver messages to both forwarding address and mailbox.

Ginger