troubleshooting an ATA 186

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Feb 3rd, 2009
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How can I tell what digits are being passed from a phone plugged into an ATA 186?

We have an ATA 186 with a credit card machine plugged into it that is failing to place calls. When I monitor the call with a butt set I hear dial tone, then 1 digit being dialed and then an error from callmanager basically telling me to check the number. The call never gets past that first digit. If I use a butt set to place a call everything works fine. I'm concerned the digit being passed is not the access code of 8, and I want to verify that. I have also included the 9001.log from the prsrev.exe I just don't know how to read it.




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tim.giles Fri, 02/13/2009 - 01:46
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Hi,


It look to me like the ATA isn't configured properly in CCM?


There's a lot of messages in the log stating "RegRej[1]:Error: DB Config", which I think means the device isn't registering properly.


Have you checked the ports are configured properly?


Here's a troubleshooting guide which may also help:


http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration_example09186a0080094adf.shtml






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