Call Recording UC 520

Najeeb Mohammad · ‎02-03-2009

Hi,

I would like to know is there any call recording solution for uc520.

All calls should be able to recorded automatically or manually.

Waiting for valuable suggestions.

Thanks

Najeeb

mparra.fusionet · ‎02-03-2009

Hello Najeeb

Yes Unity Express has an on demand recording feature, similar to Unity server,

basically, you conference a number on CUE, and you get the recording as a VM on the inbox of the user that triggered the call recording.

Here's the link onhow to configure it

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/12advVM.html#wp1025665

It says that you need hardware conferencing configured, from my experience that is not quite true if your IP phone uses g711u.

Take care

- Manny

jillmajors · ‎02-04-2009

There are quite a few third party applications that will allow you to record calls on the UC 520. Check out vendors like Verint/Witness, NICE, or Telrex (http://www.telrex.com/cisco_call_recording.htm) to learn more about their recording options.