Unable to connect to ANI server error message from UserTracking Acquisition

Answered Question
Feb 4th, 2009
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LMS 2.6 on Windows 2000

Singel box install

I've tried to telnet from ciscoworks server itself into port 42342 Connection failed.

Correct Answer by Joe Clarke about 8 years 2 months ago

ANIServer is dying due to memory starvation. This may be a transient thing. It looks like you haven't restarted Daemon Manager since June. Go ahead and restart (or reboot the server). ANIServer should come back up.

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Joe Clarke Wed, 02/04/2009 - 09:38
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Please post a screenshot illustrating what you're doing, and the exact error. Also, please post the output of the pdshow command. What version of Campus Manager are you using?

Joe Clarke Wed, 02/04/2009 - 09:57
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Please post the ani.log and ANIServer.log.

Joe Clarke Wed, 02/04/2009 - 10:26
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It doesn't look like ANIServer has been running in a long time. Shutdown Daemon Manager, and do:


type NUL > NMSROOT\log\ANIServer.log

type NUL > NMSROOT\log\ani.log


Then restart Daemon Manager, and post the ANIServer.log after reproducing the problem.

Correct Answer
Joe Clarke Wed, 02/04/2009 - 10:33
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ANIServer is dying due to memory starvation. This may be a transient thing. It looks like you haven't restarted Daemon Manager since June. Go ahead and restart (or reboot the server). ANIServer should come back up.

AlexShchukin Wed, 02/04/2009 - 18:07
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I've rebooted the box and it solved the problem. Thank you.

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