Agent/Supervisor Desktop

Unanswered Question
Feb 4th, 2009
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Dear all,

I face a problem where some agents are not display on Supervisor desktop.

Agents are using Cisco Agent Desktop from terminal server. When we setup Cisco Agent Desktop on Terminal Server we also choose the option Terminal Service but it's still miss some agent that login from terminal server (for example 3 agents login to the same terminal server but only 2 agents display on Supervisor Desktop).

Note: Supervisor desktop is install on a PC.

Your help is a much appreciated.


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Loading. Tue, 02/10/2009 - 07:14
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I cann't heko you but I have one question.

What is advantages of using Terminal Services with CAD?? Could I save some maney for licensing using this scheme ?

Thank you!

Jonathan Schulenberg Thu, 02/12/2009 - 16:57
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    2017 IP Telephony

Not from Cisco's end. This is simply to support customers who have thin-client deployments of varying types.

How much money thin client deployments save you is a topic for another forum.

*Disclosure: PDS sells VMware virtual desktop infrastructure deployments so act accordingly as my opinion is not unbiased.


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