I face a problem where some agents are not display on Supervisor desktop.
Agents are using Cisco Agent Desktop from terminal server. When we setup Cisco Agent Desktop on Terminal Server we also choose the option Terminal Service but it's still miss some agent that login from terminal server (for example 3 agents login to the same terminal server but only 2 agents display on Supervisor Desktop).
Note: Supervisor desktop is install on a PC.
Your help is a much appreciated.