Jonathan Schulenberg Thu, 02/05/2009 - 06:59

Your sentence is a little difficult to decipher. It sounds like you are asking for assistance with a macro to pass enterprise data from CAD to another application on the agent's PC.


This is explained in Cisco Desktop Administrator User Guide for CAD 6.6 for Unified CM: http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf


I have explained how to pass enterprise data in a previous post:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1c7b2

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