CAD - Enable Reason Code only for by agent group

Unanswered Question
Feb 5th, 2009

Hi,

Customer runs CAD 7.0(2) (Premium Version), Build 7.0.2.4

I saw in this forum that using CAD cal flow group you can retrict reason code to agent group and not using them for all contact center.

But once reason code enable in CAD you always have to specify reason when close toolbar for example.

Customer does not want any reason code prompt for some agent and enable it for other ones.

Is there any way to configure that reason only for only a part of contact center agents in CAD 7.0(2) (Premium Version), Build 7.0.2.4????

Thank you.

I have this problem too.
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metalium2007 Sat, 02/14/2009 - 19:07

hi,

afaik, in 7.01 you can define a new group with desktop admin and choose the codes you want to use for that group (moving from available to selected and vice-versa). Then you can assign the agents to use that group, with that specs.

Regards,

Met.

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