Unity 4.2(1) Call Handler Traffic Report

Answered Question
Feb 5th, 2009
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Is there a way to see how many callers hang up before selecting an option? Also my reports have a column entitled "BAD ID" - what is this?

Correct Answer by Ginger Dillon about 8 years 2 months ago

Hi -

I figured out where these columns come from - I looked at the ReportDb in SQL Enterprise Manager. I see the BadId column as well as the Disconnect column. Since I did not see a Hang-up column in the database, I assume this is the same as Disconnect. Although this is just a hunch, I suspect the ID column is for valid extensions the caller dials during the call handler greeting and BadId column is for invalid extensions the caller dials.

Ginger

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Ginger Dillon Thu, 02/05/2009 - 08:16
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Hello -

There are four ways a caller can exit a call handler: by hanging up, by choosing a one-key dialing option, by dialing an extension that transfers the call to another call handler (or subscriber), or by being routed automatically by the after-greeting action specified in the call handler. The Hang-Up column specifies "The number of calls in which the caller exited the call handler by hanging up." By Bad Id, do you mean Invalid DTMF ID? This is the number of calls routed to the default Error call handler because the caller dialed an invalid extension.

Ginger


overbc01 Thu, 02/05/2009 - 08:46
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Thank you for this information. My report does not have a column entitled "Hang-Up", I do have a column entitled "Disconnect" would that be the same? I have a DTMF ID column where I will see the number assigned to the Call Handler if there is one. But also, I have an ID column and a BAD ID column for which I cannot find definitions.

Correct Answer
Ginger Dillon Thu, 02/05/2009 - 12:56
User Badges:
  • Blue, 1500 points or more

Hi -

I figured out where these columns come from - I looked at the ReportDb in SQL Enterprise Manager. I see the BadId column as well as the Disconnect column. Since I did not see a Hang-up column in the database, I assume this is the same as Disconnect. Although this is just a hunch, I suspect the ID column is for valid extensions the caller dials during the call handler greeting and BadId column is for invalid extensions the caller dials.

Ginger

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