Is there a way to see how many callers hang up before selecting an option? Also my reports have a column entitled "BAD ID" - what is this?
I figured out where these columns come from - I looked at the ReportDb in SQL Enterprise Manager. I see the BadId column as well as the Disconnect column. Since I did not see a Hang-up column in the database, I assume this is the same as Disconnect. Although this is just a hunch, I suspect the ID column is for valid extensions the caller dials during the call handler greeting and BadId column is for invalid extensions the caller dials.