CAD click to dial hyperlinked phone number

Unanswered Question
Feb 6th, 2009

Phone numbers formatted like xxx-xxx-xxxx are being hyperlinked in the integrated browser in agent desktop. When I click the hyperlink it dials "#*xxx-xxx-xxxx" and the call is failing right on "#".

How do you get this to work?

I have this problem too.
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acomiskey Fri, 02/06/2009 - 07:06

I also get an error message popup in cad.

The agent- or workflow-initiated action request failed.

acomiskey Fri, 02/06/2009 - 10:18

I fixed it. Had to configure the dial string in desktop administrator to add 91.

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