Call Disconnecting party identification

Unanswered Question
Feb 6th, 2009
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We are using UCCX 5 and CUCM 6.0, my question is how can we identify that an inbound ACD call has been disconnected by Agent or calling party?

I have seen CDR dump from CUCM but unable to identify the call disconnect source.

Any suggestions?

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Overall Rating: 5 (1 ratings)
Edward Umansky Thu, 02/12/2009 - 14:21
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This information comes from CDR records. The two CDR fields you will be interested in are OrigCause and DestCause. If the calling party hung up, OrigCause will have a cause code of 16 (normal call clearing) while DestCause will have 0. If the called party hung up, DestCause will have a code of 16 while OrigCause will have 0.

This document is a good guide to interpreting CDR records:


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