Call Disconnecting party identification

Unanswered Question
Feb 6th, 2009

Hi,

We are using UCCX 5 and CUCM 6.0, my question is how can we identify that an inbound ACD call has been disconnected by Agent or calling party?

I have seen CDR dump from CUCM but unable to identify the call disconnect source.

Any suggestions?

I have this problem too.
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Edward Umansky Thu, 02/12/2009 - 14:21

This information comes from CDR records. The two CDR fields you will be interested in are OrigCause and DestCause. If the calling party hung up, OrigCause will have a cause code of 16 (normal call clearing) while DestCause will have 0. If the called party hung up, DestCause will have a code of 16 while OrigCause will have 0.

This document is a good guide to interpreting CDR records:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_1_1/car/carcdrdef.html

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