getting the following error: cannot go to the ready state while the phone is out of service. other state changes are possible.
the agent extension is out of service. ready state change and call control operations cannot be performed.
running ccm 4.1(3)sr7
the two phones(7940) and are in a line group w/10 other people already. the problem started when i tried to share their lines. it worked, but now they cannot log back into their agent desktop.
so far i've disassociated the users from rmjtapi and added them back, reset the phone over ten times. factory reset.
these guys cannot take calls from the queue so any assistance would be greatly appreciated.