EM Error

Unanswered Question
Feb 9th, 2009
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CM 4.1-3

When the user selects Services, the Extension mobility application is displayed. When the users selects this after about 2 minutes "host not found appears. I have checked the service URL etc and all is correct


any ideas?


thanks



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david-lima Mon, 02/09/2009 - 05:39
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Hi, check this:

The IP phone displays the "Host not found" error when the Services button is pressed.

Solution: Choose System > Enterprise Parameters. Check the URL services, and if it is set to the CallManager Server name, replace the CallManager Server name with the IP address as shown in this example.

Example: http://10.10.10.1/CCMCIP/getservicesmenu.asp , where 10.10.10.1 is the Cisco CallManager IP address.

Stop/start the TFTP, Internet Information Server (IIS), and Computer Telephony Integration (CTI) services and reboot the phones for the change to take affect.

For this good guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml#host

Hope this help

David

mymite060708 Tue, 02/10/2009 - 02:07
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like I said. When I press the services key the option is presented. Its when I select the service I get "Host not found"


and I have already set the ip in enterprise params and checked the service URL

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