IP Communicator 2.1.4 - freezes/drops out over broadband connection

Unanswered Question
Feb 9th, 2009

Hi all,

Several members of staff who often work from home are complaining that thie instances of IPC will freeze/drop audio, typically when they are on conference calls. A restart of the software is then needed.

We had the same issues with IPC 2.1.1 and an older version, so im wondering here if this is a broadband connectivity issue? Remote users connect their laptops via broadband to our secure VPN servers at work.

Has anyone experieced IPC dropping audio or crashing when used remotely via broadband? Is it particularly sensitive as an application to drops in network availability...? (ie local exchange slows net connection or drops it completely for a few seconds periodically)

Thoughts appreciated.


I have this problem too.
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Kenneth Mohammed Tue, 02/17/2009 - 07:29


In the IP Communicator, check to see if you have the "optimize for low bandwidth" box checked. This is under Preferences----->Audio Tab. See if the behavior changes.

Hope that helped, if so please rate.


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