WCS Serial Number - Where can I find it?

Unanswered Question
Feb 9th, 2009

Hi There,


We are running WCS 4.2 on linux. I need to find the serial number of the software so I can raise a TAC case. Does anyone know how to find the serial number? I cant see it via the GUI.


Thanks

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serotonin888 Tue, 02/10/2009 - 00:10

I'm afraid on my system it only gives the following


Version

Type

Number of licensed AP's


But it does not give me the serial number of the software..

tarv1s1umacelum Mon, 07/20/2009 - 23:43

Hi Serotonin,


have you finally found the serial number of your WCS?

I've the same problem with a Windows version.


Thank you

Lucien Avramov Tue, 07/21/2009 - 17:15

There is no serial number as Cisco does not provide you with the server. You have a part number WCS-STANDARD-K9 for example and a license.

serotonin888 Tue, 08/04/2009 - 11:38

In the end I raised a TAC and used the "call cisco" option. They had to run through the Smartnet contracts and then created a ticket. So no serial number for the prioduct. You just have to speak to Cisco to riase a TAC case.


HTH



Lucien Avramov Tue, 08/04/2009 - 11:59

That is what I mentioned earlier as I am in TAC :-)

No serial number for WCS, it's a software, with a software license, there is no hardware involved for serial number.


Please mark this resolved if it's the case.

r.stockton Wed, 09/07/2011 - 13:30

For anyone that searches for this same answer - you would go Help/About and grab your Host Name information (since there is no serial number) and plug this into the Serial Number field when opening an SR with Cisco.


No need to call TAC.


-Robert

Thomas Jennings Fri, 06/15/2012 - 12:58

All:

It is corect that WCS has no Serial Number but for refernce to open a TAC case you generally need the PAK  (Product Auth Key) which is sent when the product is purchased. Other then that the Hostname is next best.

Scott Fella Fri, 06/15/2012 - 13:32

You are correct. The license and pak files can be accessed in the WCS license area.


Sent from Cisco Technical Support iPhone App

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