Call Pickup Group Audio Alert Setting to ring constantly

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Feb 9th, 2009
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Our customer has an issue with the Pickup Group audio notification feature on CCM 4.2(3). It works fine, but all phones in the pickup group need to ring constantly not just ring once. But i only have the "ring once" option under CMA-Device-Phone-Phone Configuration-Directory Number menu.

Can anyone please help. Thank you.


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Jaime Valencia Tue, 02/10/2009 - 04:21
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there is no workaround, the only options depending on phone state are beep only or ring once. there is no keep ringing config



if this helps, please rate

Rob Huffman Tue, 02/10/2009 - 05:59
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Hi Rodney,

I know this doesn't help you now, but I thought that I would add that this behaviour can be changed in CUCM 7.x I believe;

For CCM 7.x (***)

Call Pickup Notification

The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.

•Service Parameters Configuration-The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.

•Call Pickup Group Configuration-The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This allows the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the "Call Pickup Group Configuration Settings" section.

-To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings section of the Call Pickup Group Configuration window. ***The notification gets sent only to the primary line of a device.

Hope this helps!


latinmusic74 Tue, 02/10/2009 - 21:11
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Sorry, One quit question,

Can someone find a job in the CISCO VOICE world by just passing CCNA and CCNA Voice (640-460)?


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