How to hide Connected Line ID in CTI port?

Unanswered Question
Feb 10th, 2009
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I have standart CTI port that configured with IVR RP from ICM.


When user call number 5000 they see on Cisco Phone screen Numbers:


5000->IVR_RP_number->Agent

number



Is it possible to hide internal Agent phone number from users?



Solution that I want to provide - users can call internal number of callcenter, but when they call CTI Route Point of callcenter they shouldn't see Agent's phone number.



Can somebody help me in this question?

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