Ok, I have a call manager translation pattern (8560) that is set to ring on extension (8561) which has a shared line (8549) so that when a call comes in.... it rings on both handsets.
They want to be able to CFA from the handsets but when they put the CFA in, and you call the main number (translation pattern 8560) it does not see the forward and insists on ringing at the handset!!
How can I make it so that the CFA is recognised when the translation pattern 8560 is called? Does that make sense?
It is call manager 4.1.2
Thanks in advance...
Yes, it has been awhile, hopefully life is treating you well!
The easiest thing to do would be to move 8560 (or whatever it translates to) to Line 1. You could also try out this App that allows CALLFWDALL from secondary lines;
This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.
From this good link;
Hope this helps!