How to hide Connected Line ID with ICM?

Unanswered Question
Feb 10th, 2009
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I have standart CTI port that configured with IVR RP from ICM.

When user call number 5000 they see on Cisco Phone screen Numbers:



Is it possible to hide internal Agent phone number from users? Forexample I can hide number with Translation Pattern, but in this way I should use some prefix.

Can you advice how I can do it? Maybe with some features in ICM?

Solution that I want to provide - users can call internal number of callcenter, but when they call CTI Route Point of callcenter they shouldn't see Agent's phone number.

Can somebody help me in this question?

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