Hi, We have a customer who has got 2 E1 lines to the PSTN on 2 different gateways. They are 1 number for each E1, 1st nunmber for one service and the 2nd number for the second service. The customer wants calls coming from each of the line to have different music on hold. Thus if a call coming on the 1st line and it is put on hold, it gets a music on hold. If another call coming through the 2nd E1 line, and if it is put on hold, it should get the second music on hold. Anyone has ever come accross such a request?
I tried the following, but it is not working. I have created 2 device pools, one with the 1st music on hold and the 2nd device pool with the 2nd music on hold. I then assign the device pools to each of the trunks. I removed all music on hold from the phone configuration. Is there I am missing something somewhere?