AA when done repeating several times send to ext

7bridgesol · ‎02-10-2009

Trying to have to AA not play the goodbye prompt but send to a direct ext if end user does not hit menu options. Also, helps out if a rotary caller calls the AA.

Any idea on how to create this action?

Marcos Hernandez · ‎02-10-2009

Hi,

This is not possible using the native scripts. But it is possible if you create you own script using the CUE editor. You can have the system transfer the call to an arbitrary extension if the caller doesn't press any option. Very good documentation here:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor.html

Please write an email to as-cue-editor@cisco.com with specific questions about the editor. Also, please notice that customized scripts are not fully supported by TAC and that this free technical service is bona fide.

Thanks,

Marcos