hi, all the incomming calls from pstn, are routed to the wan, to a specific number in the ivr/ipcc, it works fine, but when the wan is down, the communication between the remote router and the cucm is broken, and the incommings calls do not work. so i want to know, if there are any parameter on the srst configuration, to tell to the router, that route the incomming calls to the local operator when srst is active, for example route the calls to the local operator.
normal condition PSTN -> ROUTER WITH SRST -> WAN-> CUCM -> IPCC/IVR
wan failure PSTN -> ROUTER WITH SRST -> LOCAL OPERATOR (i want this only in srst)
The idea is the change will be automated. any advice ?
I typically configure alias command under srst to route these calls to a hunt group of phones.
Other suggestion is to implement CME as SRST and configure B-ACD to allow for backup ACD in case the site is in SRST mode.