CUE problems with SIP provider (and CCME)

Unanswered Question
Feb 10th, 2009

Hi,

Am having some problems with users not being able to leave voicemail messages on a CUE when calls are made to the system from externally. The end user is played a prompt to leave a voicemail but the message is not recording and no notification is given. Internally - this works fine.

The calls inbound from externally come in via a SIP provider. I thought it was a codec problem so configured transcoders but that has not resolved the issue.

Any help - gratefully received.

Dave

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Nicholas Matthews Tue, 02/10/2009 - 12:44

Hi Dave,

From a quick glance at the configuration - it's got something to do with your ACLs and/or the policy routing.

I would slowly remove piece by piece, find out which ACL or routemap is causing the problem, and then look closer at that piece.

hth,

nick

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