Using Click-to-call widget on Outlook 2003

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Feb 10th, 2009
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I have installed the click-to-dial widget application on my desktop which also has Outlook 2003 (with Office 2003) installed. I have been able to use the click-to-dial functionality from most of the supported applications. However, when I do a right-click on an record in Outlook Contacts I do not see the 'Additional Actions' options in the menu. The menu option is accessible in other areas of Outlook such as from an email address in the Inbox or a calendar invite. What could I be missing?


Thanks,


Shrenik

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c.hennrich Thu, 02/12/2009 - 09:01
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Hi,


same problem with a current customer installation. Has anyone a clue, why this is not working?


IE, Firefox, Word, Excel is working but not Outlook 2003.


Regards



liettig Sun, 02/15/2009 - 23:49
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Hi,


I have the same problem too..

The installation is on a WindowsXP SP3 client. The user is a domain user.

IE, word, excel are ok but outlook does not display the "additional actions" when right click on the contact.


Did you find a solution?

c.hennrich Sun, 02/22/2009 - 05:46
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hi,


try to install click to call manually or do use the install pack without the .NET package. That worked for me.


HTH

c.hennrich Thu, 02/26/2009 - 05:18
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this bug is fixed in a ES Version available through Cisco TAC.



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