Using Click-to-call widget on Outlook 2003

shrenikk · ‎02-10-2009

I have installed the click-to-dial widget application on my desktop which also has Outlook 2003 (with Office 2003) installed. I have been able to use the click-to-dial functionality from most of the supported applications. However, when I do a right-click on an record in Outlook Contacts I do not see the 'Additional Actions' options in the menu. The menu option is accessible in other areas of Outlook such as from an email address in the Inbox or a calendar invite. What could I be missing?

Thanks,

Shrenik

c.hennrich · ‎02-12-2009

Hi,

same problem with a current customer installation. Has anyone a clue, why this is not working?

IE, Firefox, Word, Excel is working but not Outlook 2003.

Regards

liettig · ‎02-15-2009

Hi,

I have the same problem too..

The installation is on a WindowsXP SP3 client. The user is a domain user.

IE, word, excel are ok but outlook does not display the "additional actions" when right click on the contact.

Did you find a solution?

c.hennrich · ‎02-22-2009

hi,

try to install click to call manually or do use the install pack without the .NET package. That worked for me.

HTH

c.hennrich · ‎02-26-2009

this bug is fixed in a ES Version available through Cisco TAC.

shrenikk · ‎02-27-2009

Thanks for the info Hennrich.

Shrenik

liettig · ‎02-27-2009

Thank you too..