Back ground image in 7965

Unanswered Question
Feb 11th, 2009

I upadated the following file and images in the TFTP folder Desktops/320x212x16

Then restart TFTP and phone...

But still the background is not coming

Voice experts please comment...

I have this problem too.
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Overall Rating: 5 (3 ratings)
Jaime Valencia Wed, 02/11/2009 - 08:27

make sure the images are the right size:

Full size image-320 pixels (width) X 212 pixels (height).

Thumbnail image-80 pixels (width) X 53 pixels (height).

and you're looking at the right TFTP



if this helps, please rate

Jaime Valencia Mon, 04/27/2009 - 13:57

confirm the files have been uploaded to the TFTP the phone is looking at, restart TFTP service



if this helps, please rate

Clifford McGlamry Sun, 08/02/2009 - 07:04

Not sure if the problem still exists, but I've been fighting this and just found the issue.

If you cut and paste the List.xml file from the cisco doc, the double quote characters that encapsulate the file name are NOT the correct quote characters. If you get on the dos command line and use the "type list.xml" command, you'll see exactly what I'm talking about. The phone can't parse the file correctly, so it fails.

This is a documentation bug, and it's really tough to find. You'll see the error if you web into the phone and look at the console logs for the FS/cache. Do a search to find the List.xml file, and then look at about the next 20 lines and you'll see the error.

Gabriel Ruiz Mon, 08/10/2009 - 16:19

Can you post the correct List.xml file? I've been having the same issue. Thanks.

Clifford McGlamry Mon, 08/10/2009 - 16:54

A couple more items you may find useful:

1. Turn on the TFTP debug trace on the TFTP server. Use the RTMT to see what the phone is actually requesting.

2. A not widely discussed, but very helpful thing to do, is to use the fs logs on the phone web interface to see what the phone is attempting to do.

3. Any time you upload a change to the list.xml, or the image files, you MUST restart the tftp service on the CCM before it will work!!!

acharyr123 Tue, 08/11/2009 - 10:46

Hi Friend,

Thanks for your posting..I have a small query:

1. What does it mean "TFTP:Desktops/320x196x4/TN-Logo.png"..---I think TN-Logo is the name of the logo & "320x196x4" is the logo size...But do we need an L3 dimension image for that & how to do it into such a format without using any specific tool??

2. In CCM TFTP File Management option,can we simple upload the Logo using a "/"....

Plz suggest...

Clifford McGlamry Tue, 08/11/2009 - 10:50

Your phones are hard coded in firmware to look for the List.XML file in a certain place. The 7962/7942 phones will look for Desktops/320x196x4/List.xml If you put that file in the root, it will not be able to find it. Color phones have a different resolution. I believe (but I'm pulling this out of my head, so it may be off) the look at Desktops/320x212x16 as their root directory.

TN-Logo is the thumbnail sized image of the desktop. It's just a naming convention. It just has to be 25% of the main image size. You can edit these images in Microsoft paint quite easily.


acharyr123 Tue, 08/11/2009 - 11:31

Hi Cliff,

I am getting confused..Plz help..

R u saying i need to create a folder in the desktop named "320x196x4" & under that i need to put the xml page "List.xml"??

The size to achieve such size using mspaint!!

I think these r appearing to silly questions but plz guide me..

Clifford McGlamry Tue, 08/11/2009 - 11:48

Under the TFTP root your structure will look like this:




The List.xml goes into the 320x196x4 folder (assuming here you're using 7962 or 7942 would be different with other types).

In MS Paint, set Image ==> Attributes to 320 pixels wide by 196 pixels high. Set the Colors radio button to B&W.

For the color phones, you'd need a folder set that looks like this:




List.xml for the 7965 phones would use this, and would go into this folder structure. For the images for the 7965, you'd set the attributes to 320 pixels wide by 212 pixels high. Use the Colors radio button.

That's about all there is to it.

Tommer Catlin Wed, 09/02/2009 - 08:37

Great post, I followed your background images and I can not get it to work for IPC.

I have my TN file and my other file in the List.xml file. Uploaded into /Desktops/320x196x4

And also into


Restarted TFTP and no luck.

Image problems?

Clifford McGlamry Wed, 09/02/2009 - 08:44

Maybe....but I wouldn't be quick to declare it such.

First confirm that the images are sized correctly. Use the image properties in MS Paint. The last parameter (x4) or (x16) is indicating B&W or color density.

Second, turn on TFTP Debug logs. Use the RTMT tool to see what the phone is attempting to pull. IPC may use a totally different resolution. I really don't know.

If the files are being returned from TFTP, go into the FS logs on IPC and see what it's doing there. On a hard phone, you access these via the phone web interface. Never attempted to do it on IPC, but if you can't figure it out, post back and we'll see what we can do. I'm betting you can get to it directly via the settings button on IPC.

Tommer Catlin Wed, 09/02/2009 - 08:50

Yeah, Im not a fan of testing with IPC, but Im remote right now.

I was trying to read all the posts. With 7945 and 65, does the image file have to be 320x212x16 or will the default size work? 320x196x4.

I can see my TN is 80x53 pixels.

and my image file is 320x212

so I would think at least the thumb would show up...

Clifford McGlamry Wed, 09/02/2009 - 09:00

320x212x16 is a color image. 320x196x4 is a B&W image. A 7945/65 is a color set. You need a color image sized for the set. Screen sizes are slightly different between models. Each may require a different size. The TFTP logs will tell you what resolution the phone is looking for.

If nothing is showing up, chances are that the phone can't even retrive the list.xml file. That points to a resolution/path problem. Again, look at the server TFTP logs. Search for List.xml and see what directory it's trying to pull from. That will give you the required resolution.

If the TFTP server is returning the list.xml file, but you're not getting anything, you may be having an issue related to the parsing of the file. That will show up in the FS logs on the phone. As noted in a prior post, there is an issue if you cut and paste out of the PDF doc as the character they use in the PDF file is not the correct double quote character. It's very obvious if you shell out to a dos prompt and use TYPE LIST.XML and look at the output.

Clifford McGlamry Wed, 09/02/2009 - 09:24

>And I uploaded it to


Better check that. It should be:


Why don't you post the relevant section of the server TFTP log showing the phone attempting to pull the List.xml file?

Tommer Catlin Wed, 09/02/2009 - 09:35

I just saw it.

IPC wants the directory:

x93a8bc8~43~] File[Desktops/320x212x12/List.xml] not found|

so it wants to use 320x212x12

So from what i gather:

320x196x4 is for BW phones like 7960, 7940, etc

320x212x12 is for IPC

320x212x16 is for 7945, 7965 and 7975, etc

create those directories and the correct List.xml for each and upload.

Mine works now. The Trace log did point out exactly what was going on.

Clifford McGlamry Wed, 09/02/2009 - 09:37


Now if you had seen the file returned, but it still wasn't behaving, you could look at the FS logs on the phone to see why. It would point you at least at the file so you could figure out which one was having issues.

While I don't know for sure, I'm fairly confident that 7975 and other newer phones will have different resolutions as well. It will all come down to what the screen size / color depth is in pixels.

Tommer Catlin Wed, 09/02/2009 - 09:39

I think the only to do background images is to look at the TFTP logo for every phone model if they keep changing it. The documents are basically wrong. The only way to catch it is to look at the logs and create the correct directory.

Thanks much!!

Clifford McGlamry Wed, 09/02/2009 - 09:32


>And I uploaded it to


Better check that. It should be:


Why don't you post the relevant section of the server TFTP log showing the phone attempting to pull the List.xml file?

m.cucchi Wed, 04/28/2010 - 09:37

For the 7965 the problem is the bit depth, you MUST

use gimp for modify the image and in this case you can create a corret image.

Mspaint ... photoshpo etc NOT working.


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