Error on transfer call in CCM 4.1 environment

Unanswered Question
Feb 11th, 2009
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Hi,

in our environment we have a CCM 4.1 with IP Phone 7940. Sometime a transfer call drop and the target phone reset. In detailed:

Phone A received a call --> Phone A make a transfer w/ consult call to Phone B --> Phone B respond and talk with A --> Phone A complete the transfer --> Phone B drop the call, display a "CM Inactive" message and reset.

The issue is episodic. The telephone B is remote but the network connection is always ok.

Any hint?


Thank you

Claudio

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