Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
4273
Views
0
Helpful
4
Replies

Extension Mobility - Host not found error

yulem1968
Level 1
Level 1

‎02-11-2009 07:17 AM - edited ‎03-13-2019 06:04 PM

I have tried to set up EM - but when i try to log into phone (7911) i press the services button - host not found - is displayed on the display - just wondering if i have missed somoething out.

Labels:
0 Helpful
4 Replies 4

david-lima
Level 4
Level 4

‎02-11-2009 10:49 AM

Hi, check this good ducument for EM troubleshooting.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml

Hope this help

David

0 Helpful

yulem1968
Level 1
Level 1
In response to david-lima

‎02-12-2009 02:42 AM

Thanks for that David - found the solution in the document.

Replaced name of Call Manager with IP Address

Martin

0 Helpful

hitesh_patel
Level 1
Level 1

‎02-12-2009 01:02 AM

Hello,

click on system -> Enterprise Parameters and wherever you see the name of your CUCM, replace it with it's IP address and save it. It will be fixed. The reason it shows, host not found is because currently your phone is trying to resolve the name of your CUCM through DNS which is not installed on your machine.

Regards,

Hitesh.

0 Helpful

yulem1968
Level 1
Level 1
In response to hitesh_patel

‎02-12-2009 02:44 AM

Thanks Hitesh

Other post pointed me to troubleshooting document where it said to replace name of call manager with IP Address - thanks for your response

Martin

0 Helpful
Customers Also Viewed These Support Documents