Hello, We are looking for a product in house that automatically makes outbound calls that when a customer picks up it plays a message and gives the customer an option to hit a button and be transferred into our queue.
Does anyone have any experience and or recommend a product that would do this. I have found numerous hosted applications to do this but we are looking to keep this in house.
We were looking at the outbound option from Cisco but it looks like we can't make it play a message when it makes the outbound call. It looks like it automatically routes it to an open agent.
Thanks, Greyson Morrow